Setup, offline errors, WiFi drops, driver issues — guided solutions that get you printing again in minutes.
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To get a new HP printer ready, prepare the hardware, connect it to your computer or WiFi, and install software or a driver that matches your model. Use this guide to walk through each step.
Unpack the device and remove any shipping or protective materials. Plug it in and power it on, then fit the supplied ink or toner and place paper in the input tray.
Make sure the printer and router are on. From the printer's Wireless or Network Settings, choose your network and enter its password when asked. The printer and computer generally need to use the same network during setup.
After connecting the printer to your network, go to Printers & Scanners on your computer. Choose Add Printer or Device, select your HP printer from the list, and complete the displayed steps. You can also use USB if your model supports it.
Choose a driver or software package made for your specific HP model and operating system. Get it through HP's official website or another authorized HP source for a safe, compatible download.
Follow the remaining software prompts to configure the device. Then print a sample page to verify the computer can communicate with the printer.
On supported HP printers, HP Smart provides tools for setup, printing, scanning, and managing the device.
Use HP's official software and guidance to add your compatible printer and complete its configuration.
When the printer doesn't appear, confirm that it and your computer or phone are using the correct network. If needed, restart the printer and router, then try adding the device again.
People looking up 123.hp.com/setup often need to prepare an HP printer, connect it, install its software, or find a suitable driver for their device.
Download HP drivers and software from HP's official site or resources, and check that the package supports your printer model and operating system.
If an installed printer isn't behaving as expected, see the troubleshooting topics further down this page.
Printers can usually connect to a computer over WiFi, USB, Ethernet, or another supported link. After connecting the devices, add the printer through your computer's settings.
A WiFi connection lets your computer and other compatible devices send jobs to the printer through your local network.
Switch the printer on.
Go to the printer's network or wireless menu.
Choose the wireless setup choice shown on its display.
Pick your home or office WiFi network.
Type in the network password.
Wait until the printer confirms it is connected.
Add the connected device on your computer.
Verify the network name and password, ensure the printer is close enough to the router, and check that its wireless feature is enabled. Restart both devices if needed, then retry setup.
An offline message usually means the computer cannot currently reach the printer. Possible causes include a lost network or USB link, choosing a different printer, a paused queue, a changed WiFi network, or a temporary communication interruption.
Confirm the printer is on and has no displayed error. Then inspect its USB, Ethernet, or WiFi connection.
With a wireless setup, check that the printer and computer are on the intended network.
Switch the printer off, pause for a moment, then turn it on again. Restarting the computer and router can also clear temporary connection faults.
Open the queue and clear jobs that are stalled or no longer needed.
Make sure the intended printer is selected and that it has not been set to offline mode.
If it remains offline, delete the printer from your computer and add it again to re-establish communication.
Begin by confirming that the HP printer is powered on and linked to your computer, either directly or through your wireless network.
Check that it is switched on and that its display shows no active error.
Make sure the HP device is joined to the intended wireless network.
Turn the printer off and back on, then reboot the computer.
Cancel any pending or stuck print jobs from the queue.
Confirm the correct HP printer is set as the default device.
Remove the printer from your computer and add it again to restore communication.
If the HP printer won't connect to the computer or WiFi, identify which part of the connection is not working first.
A printer may be installed but still not print because it has lost its connection, has jobs waiting in its queue, is out of paper or ink/toner, is not selected, or has a software issue.
Browse helpful answers to the most common printer setup and troubleshooting questions.